Privacy Policy

Privacy Policy – LuxedHouse

Last Updated: [28-02-2025]

At LuxedHouse (“we,” “us,” or “our”), your privacy is paramount. This policy explains how we collect, use, and protect your data when you purchase luxury bags, watches, sunglasses, or other designer products on https://luxedhouse.com.

1. Data We Collect

A. Personal Information

• Order Details: Name, email, shipping/billing address, phone number.
• Payment Data: Credit card details (processed securely via Stripe/PayPal), transaction history.
• Account Data: Password, preferences (if you create an account).

B. Automated Data

• Device/Usage: IP address, browser type, pages visited (via cookies).
• Location: Country/region for tax and shipping compliance.

2. How We Use Your Data

• Process orders, payments, and deliveries (USD transactions).
• Provide customer support via WhatsApp/email.
• Send promotional offers (with consent).
• Improve site functionality and user experience.
• Comply with legal obligations (e.g., fraud prevention).

3. Legal Basis for Processing (GDPR)

• Contractual Necessity: To fulfill orders and services.
• Consent: For marketing emails or non-essential cookies.
• Legal Compliance: Tax, customs, or fraud investigations.

4. Data Sharing

We only share data with trusted third parties:

• Payment Processors: Stripe, PayPal (PCI-DSS compliant).
• Shipping Partners: DHL, FedEx (for delivery).
• Analytics Tools: Google Analytics (anonymized data).

We do NOT sell your data to third parties.

5. International Transfers

• Data may be transferred to servers outside the EU (e.g., USA).
• We use GDPR-compliant providers (e.g., EU-US Privacy Shield frameworks).

6. Your Rights

A. GDPR (EU/EEA)

• Access, correct, or delete your data.
• Object to processing or request data portability.
• Withdraw consent (e.g., unsubscribe from emails).

B. CCPA (California)

• Opt-out of data “sales” (we do not sell data).
• Request disclosure of data collected in the past 12 months.

To exercise rights, contact us at luxedhouse@gmail.com.

7. Data Retention

• Stored for 3 years post-last purchase (or as required by law).
• Payment data is retained only for transaction disputes.

8. Security Measures

• SSL Encryption: All transactions secured via HTTPS.
• Regular Audits: Vulnerability scans and staff training.
• Breach Notification: Alerted within 72 hours (GDPR).

9. Cookies & Tracking

• Essential: Session cookies (order processing).
• Analytics: Google Analytics (opt-out via browser settings).
• Marketing: Retargeting ads (opt-out via cookie banner).

10. Children’s Privacy

We do not knowingly collect data from users under 16 (EU) or 13 (USA).

11. Updates & Contact

• Policy changes will be posted on this page.
• Contact Us:
  • Email: luxedhouse@gmail.com
  • WhatsApp: +91 95103 79808